Refund policy

Returns & Refunds

Every item at Minimart is made to order — each piece is 3D printed just for you once your order is placed. Because of this, we are unable to accept returns, exchanges, or offer refunds.

Why We Can't Accept Returns

Unlike mass-produced goods, made-to-order items are produced individually for each customer. Once printing begins, materials and production time are committed to your specific order, which means items cannot be restocked or resold.

Something Wrong With Your Order?

Your happiness matters to us. If there is any issue with your order — damage in transit, a printing defect, a wrong item, or anything else — please reach out and we will do everything in our ability to make it right.

Your order number
A brief description of the issue
Photos of the item and packaging (if applicable)

We typically respond within 1–2 business days and will work with you on a solution on a case-by-case basis.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, we will gladly replace it at no cost to you. Please note that minor layer lines and slight surface texture are natural characteristics of 3D printed products and are not considered defects.

Order Changes & Cancellations

Because production begins shortly after your order is placed, changes or cancellations can only be accommodated if production has not yet started. If you need to change something, contact us as soon as possible and we will do our best to help.

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.